Klarna CEO Sebastian Siemiatkowski recently warned that AI could very well trigger a global recession. Companies—including ...

Klarna CEO Sebastian Siemiatkowski previously said its AI assistant was already doing the work of 700 full-time customer ...

The buy now, pay later giant’s IPO may be on hold — but its business strategy remains the same, according to CEO Sebastian ...

Our AI assistant now performs the work of over 800 full-time roles (not 700), and that number continues to grow. Klarna remains ... predictive insights, and natural language processing, enabling ...

Klarna opens a direct line to CEO Sebastian Siemiatkowski for its customers to offer feedback and ask questions – with the ...

So when I heard that "buy now, pay later" leader Klarna had launched an artificial intelligence shopping assistant that helps compare products to find the best price for you, I was intrigued.

Klarna partnered with ChatGPT maker OpenAI in 2023 and launched an AI customer service assistant using its technology a year later. The company said last year that AI was doing the work of 700 ...

To receive daily news and insights, subscribe to our free daily CX Dive newsletter. A year after claiming that its AI chatbot could do the work of 700 representatives, Klarna is turning back to ...

Klarna launched an AI-powered CEO hotline, enabling 100 million global consumers to provide direct product feedback in a ...

Klarna CEO Sebastian Siemiatkowski said the company has managed to shrink its headcount by about 40%, in part due to investments in artificial intelligence and natural attrition in its workforce.