Klarna CEO Sebastian Siemiatkowski recently warned that AI could very well trigger a global recession. Companies—including ...

Klarna CEO Sebastian Siemiatkowski previously said its AI assistant was already doing the work of 700 full-time customer ...

The buy now, pay later giant’s IPO may be on hold — but its business strategy remains the same, according to CEO Sebastian ...

Klarna opens a direct line to CEO Sebastian Siemiatkowski for its customers to offer feedback and ask questions – with the ...

Our AI assistant now performs the work of over 800 full-time roles (not 700), and that number continues to grow. Klarna remains ... predictive insights, and natural language processing, enabling ...

To receive daily news and insights, subscribe to our free daily CX Dive newsletter. A year after claiming that its AI chatbot could do the work of 700 representatives, Klarna is turning back to ...

So when I heard that "buy now, pay later" leader Klarna had launched an artificial intelligence shopping assistant that helps compare products to find the best price for you, I was intrigued.

Klarna partnered with ChatGPT maker OpenAI in 2023 and launched an AI customer service assistant using its technology a year later. The company said last year that AI was doing the work of 700 ...

Fintech company Klarna, known for its ... to replace human workers with Artificial Intelligence (AI). The company has previously claimed that its AI assistant was completing the work of 700 ...

Klarna CEO Sebastian Siemiatkowski said the company has managed to shrink its headcount by about 40%, in part due to investments in artificial intelligence and natural attrition in its workforce.