Xfinity customers in the Sacramento area experienced an outage on Saturday afternoon due to vandalism, which caused the burning of a utility pole and the cutting of fiber wire, but services have ...

Xfinity outage in Sacramento area caused by vandalism, affecting many customers. Services have been restored for most affected areas.

Comcast says the outage was due to “several, back-to-back acts of suspected vandalism" to their communication lines.

For six days, Becca Richards and her neighbors have been without their Xfinity internet. After contacting the 13 Help Team, her service was restored.

Rest assured, it's possible to stay online during a power outage. Whether the cause is severe weather or a blown circuit or whether your power is out for a few hours or a couple of days, here's how ...