McDonald’s no longer tests social in a corner; it builds coffee into its digital spine. By the close of 2024, the chain ...

Chris Smith, the man behind the viral moment, told CBS News that he programmed "Sol" using ChatGPT, creating a flirty and ...

Starbucks recently announced a very public about-face in its attempt to replace a portion of its workforce with automation.

We asked our readers which AI apps deliver the best results—and which fall flat. The answers may surprise you.

While rivals scramble to improve their menus, apps, and order accuracy, Chick-fil-A’s consistent excellence in customer satisfaction is a feat unmatched by any other restaurant brand. Not McDonald’s.

Moving beyond chatbots to digital workers that execute tasks. NICE's unveils Agentic AI and partnerships with AWS, ServiceNow ...

AI-first thinking doesn’t just spring out of a vacuum. Leaders and employees need to adopt an AI-first mindset that prepares ...

Greg Leppert weighs in on AI developers' use of written texts, rather than simply digital ones, to train LLMs.

Chatbots are increasingly looking to keep people chatting, using familiar tactics that we’ve already seen lead to negative ...

We examine the labor market effects of AI chatbots using two large-scale adoption surveys (late 2023 and 2024) covering 11 exposed occupations (25,000 workers, 7,000 workplaces), linked to matched ...

The lifeblood of the internet is drying up. What the decline of search means for users, companies, and stocks.