Hotel Chocolat chooses injixo as its workforce management solution to streamline customer service and drive efficiencies ...

147 Media is a media publishing company based just outside Cambridge and was launched in October 1999 to publish contact-centres.com We aim to bring our readers and subscribers the most up to date ...

The CCMA has rebranded as the Contact Centre Management Association after 30 Years at it’s annual UK National Contact Centre ...

Centrical provides a real-time performance management, microlearning, gamification, coaching, and voice of the employee platform for frontline teams. The solution inspires and personally guides ...

Omningage is pleased to announce our new off-the-shelf Telco solution, specifically designed for Amazon Connect users. This ...

Real-world success stories of organisations that reduced costs and compliance risks by modernising their records management.

In the current business landscape, prioritising CX is essential for success. Those who take strategic steps to embrace the ...