Integrating AI tools into CX programs should be a careful, intentional process that prioritizes meaningful outcomes over cost ...

AI tools are reducing the need for new hires, especially in engineering, marketing, and customer service. The headlines say ...

The buy-now-pay-later pioneer says automation may herald a recession, but letting people pay for pizza in installments will ...

Klarna opens a direct line to CEO Sebastian Siemiatkowski for its customers to offer feedback and ask questions – with the ...

I asked an AI chatbot based on Klarna's CEO to share its views on artificial intelligence.

Within a couple of years, 50 percent of the organizations that had planned to replace their customer service personnel with ...

Klarna has partnered with the Nift gifting platform, offering Klarna users a choice of gifts at key points in the purchase ...

AI is a legitimate tech innovation with real potential. It simply needs time to find the right application, says this ...

The CEO of layaway startup Klarna is claiming that AI is coming for your white-collar jobs — even though his own experiments ...