Like blockchain, AI is a legitimate technological innovation with real, transformative potential.

Integrating AI tools into CX programs should be a careful, intentional process that prioritizes meaningful outcomes over cost ...

AI tools are reducing the need for new hires, especially in engineering, marketing, and customer service. The headlines say ...

The buy-now-pay-later pioneer says automation may herald a recession, but letting people pay for pizza in installments will ...

Klarna opens a direct line to CEO Sebastian Siemiatkowski for its customers to offer feedback and ask questions – with the ...

I asked an AI chatbot based on Klarna's CEO to share its views on artificial intelligence.

Within a couple of years, 50 percent of the organizations that had planned to replace their customer service personnel with ...

The CEO of layaway startup Klarna is claiming that AI is coming for your white-collar jobs — even though his own experiments ...

Remember when everything was ‘blockchain’? AI will plateau just like other hyped-up technologies in the past – but that doesn ...

Klarna CEO Sebastian Siemiatkowski recently warned that AI could very well trigger a global recession. Companies—including ...