While rivals scramble to improve their menus, apps, and order accuracy, Chick-fil-A’s consistent excellence in customer satisfaction is a feat unmatched by any other restaurant brand. Not McDonald’s.

Chatbots are increasingly looking to keep people chatting, using familiar tactics that we’ve already seen lead to negative ...

Moving beyond chatbots to digital workers that execute tasks. NICE's unveils Agentic AI and partnerships with AWS, ServiceNow ...

We asked our readers which AI apps deliver the best results—and which fall flat. The answers may surprise you.

AI-first thinking doesn’t just spring out of a vacuum. Leaders and employees need to adopt an AI-first mindset that prepares ...

Greg Leppert weighs in on AI developers' use of written texts, rather than simply digital ones, to train LLMs.

Alongside ChatGPT, an ecosystem of other AI chatbots has emerged over the past 12 months, with applications like Gemini and Claude also growing large followings during this time. Crucially ...

Starbucks recently announced a very public about-face in its attempt to replace a portion of its workforce with automation.

Chris Smith, the man behind the viral moment, told CBS News that he programmed "Sol" using ChatGPT, creating a flirty and ...

Elon Musk’s own AI chatbot just signaled significant hurdles ahead for Tesla, raising questions for investors as the ...