Hotel Chocolat chooses injixo as its workforce management solution to streamline customer service and drive efficiencies ...

Why is the Customer Service Industry Ignoring Older People? over 65s in the UK have experienced poor customer service contact ...

Omningage is pleased to announce our new off-the-shelf Telco solution, specifically designed for Amazon Connect users. This ...

The CCMA has rebranded as the Contact Centre Management Association after 30 Years at it’s annual UK National Contact Centre ...

In the current business landscape, prioritising CX is essential for success. Those who take strategic steps to embrace the ...

Successfully Adapt AI in the Airline Industry. Sabio and Twilio webinar 9th October 2024 - contact centre sabio group ...

Airmeez Partners with Noetica to Add Intelligent Dialling to its AI-Powered Customer Engagement Platform. contact centre ...

Real-world success stories of organisations that reduced costs and compliance risks by modernising their records management.

Yet, many contact centres still rely on outdated tech solutions and on-premises systems that limit their potential. Legacy ...

Are you debating whether to add digital channels to your contact centre? It’s a big decision, and every business has its ...

The bill proposes significant reforms in areas such as job security, flexible working, pay transparency, and union rights.

Keeping remote contact centre agents engaged in an era of employee drift. Remote working are quickly becoming the norm for ...