Feb 6, 2025 · Lyft announced a new partnership with Anthropic to use the Claude AI assistant to handle customer service requests. Claude is already being put to use handling service inquiries from drivers,...

Feb 6, 2025 · Lyft quietly incorporated Claude, Anthropic’s family of large language models, into its customer care AI assistant in late 2024 via Amazon Bedrock, according to Anthropic.

Feb 7, 2025 · Lyft has integrated Anthropic's Claude AI assistant into its customer service platform, slashing resolution times by an impressive 87%. This partnership promises not just efficiency, but also plans for broader AI implementation across Lyft's operations and training programs for Lyft engineers. It's a move set to redefine the rideshare experience while keeping competitors on their toes.

Feb 7, 2025 · The companies announced the partnership on Thursday, stating that Anthropic’s AI system, Claude, is already at work powering Lyft’s customer service. Claude reportedly handles thousands of ...

Already, Lyft has incorporated Claude, Anthropic's generative AI assistant via Amazon Bedrock, into its customer-facing AI assistant and reduced the average customer service resolution time...

Feb 6, 2025 · Lyft is partnering with Anthropic to bring the startup's AI tech to its platform. "Anthropic, known for its human-centric approach to AI, will work with Lyft to build smart, safe, and...

Feb 6, 2025 · Lyft (NASDAQ:LYFT) is bringing AI into its customer support game, teaming up with Amazon (NASDAQ:AMZN) and AI startup Anthropic to speed up service and improve efficiency. The company is using...

Feb 6, 2025 · Lyft quietly incorporated Claude, Anthropic’s family of large language models, into its customer care AI assistant in late 2024 via Amazon Bedrock, according to Anthropic. It provides answers to common support issues and redirects customers to a human specialist for more complicated tasks.

Lyft said on Thursday it has tied up with Amazon and Alphabet-backed startup Anthropic to roll out artificial intelligence tools for the ride-hailing platform's customer care operations.

Feb 6, 2025 · Ride-hailing company Lyft (LYFT) has partnered with Amazon (AMZN) and Anthropic, an AI startup backed by Alphabet (GOOGL), to introduce artificial intelligence tools to its customer care...